RETURNS POLICY

We hope you love everything you order from us at BYLUMA. If for any reason you are not fully pleased with your order, you can return any article (including sales items) within 14 days of receipt (see below regarding charges and expenses). The easiest and quickest way to exchange an item is to return your item(s), and place a new order for the item(s) you wish to order.

Returns Procedure

  • BYLUMA does not accept items that have been worn, altered or washed. All articles must be returned including original BYLUMA tags and any additional designer packaging attached – including tags, authenticity cards, dust bags, etc. All articles must be returned in their original packaging in the same state in which they were delivered. The packaging may not be damaged as this is considered a part of the article. 

  • As soon as we have received a returned article it will undergo a quality control check. 

  • Returns which do not meet our Returns Policy will not be refunded and the customer has the right to claim the item(s) back at their expense.

  • You can expect to receive a refund on approved returns within 14 days from the date on which we receive the returned parcel. 

  • Refunds for approved returns are given back on the original credit card used for making the original purchase. (See terms and conditions regarding refund amounts.)

  • The original shipping charges will not be refunded. 

Return Expenses

EU (EXCLUDING UK) - BYLUMA will cover the costs of any returns from a customer in the European Union within the period of 14 days from delivery date. Simply email:  customer.service@by-luma.com and we will arrange for the pickup of your parcel from the same delivery address. BYLUMA does not refund any delivery costs.

INTERNATIONAL CUSTOMERS (INCLUDING UK)- BYLUMA does not cover return and exchange expenses internationally nor do we refund initial shipping costs paid by the customer when placing an order at by-luma.com.

  • For international costumers we recommend using FedEx or UPS to make sure that they are protected and ensured during transit. As soon as we have processed your return or exchange you will receive an email from us with confirmation of either a refund or an exchange. 

  • We do not recommend using normal postal services to return or exchange items as return as the parcel often will be assigned to a drop off post office and we are not able to collect parcels outside of the warehouse. 

  • If you are returning an article (or articles) you can expect to receive a refund within 14 days from we receive the returned parcel. 

  • All articles must be returned including original BYLUMA tags and any additional designer packaging attached including tags, authenticity cards, dust bags, etc. All articles must be returned in their original packaging and in original state. The packaging may not be damaged as this is considered a part of the article. Refunds are given back on the credit card used for making the original purchase.

  • The address for returns is:

BYLUMA

C/ Aragó 143 (3-1)

Barcelona 08015, Spain

  • The customer is responsible for the shipping of return and exchange articles until their package has been returned to us at the address above. Please keep a receipt as proof of the shipping back to BYLUMA. Packages that are lost in transit will not be compensated by us.